How to reach us
The quickest way to get in touch is by email. Send your message to hello@casinoaus.vip and a real person on our team will read it. We aim to respond to every genuine enquiry within 2–3 business days.
Email us
hello@casinoaus.vip
Typical response time: 2–3 business days
What we can help with
We love hearing from readers. Here's the kind of thing that's perfect for our inbox:
- Feedback — tell us what's useful, what's missing, or what you'd like us to cover next.
- Corrections — if a bonus, payout time or detail in one of our reviews has changed or looks wrong, let us know and we'll check it.
- Partnership enquiries — operators, studios and agencies can reach out about working with us. Note that commercial arrangements never influence our rankings or reviews.
What we can't help with
We're an independent review site, not a casino operator, so there are a few things that fall outside what we're able to do.
Account & withdrawal disputes
We can't access, manage or resolve issues with your personal casino account — including deposits, bonuses, verification or withdrawal delays. For those, please contact the operator's own customer support team first. If the issue isn't resolved, escalate it to the casino's licensing body (for example the Malta Gaming Authority or Curacao regulator), which handles formal player complaints.
Need gambling support?
If gambling is causing problems for you or someone you know, free and confidential help is available 24/7 through Gambling Help Online on 1800 858 858. You'll find more on our Responsible Gambling page.